Vingcard encoders will occasionally have issues working properly, the most common issues can usually be fixed on the spot. Before submitting a trouble ticket please try the basic troubleshooting steps below.
Do Not Move Vingcard Encoders
Vingcard encoders are specifically programmed for only one computer and only one network port. If the Vingcard encoder or the connected/associated computer is moved, it will no longer work. You must contact IT prior to moving a Vingcard encoder or the computer connected to the Vingcard encoder.
- Power Switch
- Power Cord
- Connection Switch (always set to LAN)
- Network Cable
- Rear Card Exit
Vingcard Encoder Gives Encryption Error
- Make sure all connections (2, 4) are plugged in all the way
- Make sure Connection Switch (3) is set to LAN
- Turn the Power Switch (1) off and then back on to 'reboot' the Vingcard encoder
Run a cleaning card through the encoder three or four times
Check Connection Switch
Most Vingcard encoder encryption errors are caused by the Connection Switch (3) accidentally being switched to something other than LAN.
Room Key Stuck in the Vingcard Encoder
If a room key becomes stuck in the Vingcard encoder, you can insert another room key into the front of the encoder and it will push the stuck room key out of the Rear Card Exit (5)
Once you remove the stuck room key, run a cleaning card through the Vingcard encoder three or four times.
Do Not Open Vingcard Encoders
If the room key will not come out of the Rear Card Exit (5), do NOT try to open the Vingcard encoder up to remove the room key another way. The insides of the Vingcard encoders are fragile and can be easily damaged if tampered with.
If all of the above doesn’t resolve the issue you can create a trouble ticket by using the self help portal at http://itsupport.cwf.org, emailing the helpdesk at ithelpdesk@cwf.org, or calling x7300
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1 Comment
Todd, Richard
Wow, you're setting the bar pretty high with this. Nice work, Mr. Walton!